T-Mobile Restricts Switcher Deals for Existing Customers
T-Mobile is restricting its Keep & Switch and Family Freedom deals from existing voice customers, making them only available to brand-new customer accounts. This change affects customers adding a new line, starting July 9. The deals offered up to $800 per line to help switchers cover their previous carrier's costs.
Key points
- T-Mobile is restricting its Keep & Switch and Family Freedom deals to brand-new customer accounts, starting July 9.
- Existing voice customers can no longer use the deals when adding a new line.
- The deals, which offered up to $800 per line, were previously available to existing customers adding a new line.
- T-Mobile is retiring some legacy plans and migrating them to newer options.
- The changes follow a rough couple of weeks for T-Mobile customers, with some legacy plans already being retired.
T-Mobile has announced that it will be restricting its Keep & Switch and Family Freedom deals to brand-new customer accounts, starting July 9. This change affects customers adding a new line, who will no longer be eligible for the offers. The deals, which offered up to $800 per line to help switchers cover their previous carrier's costs, were previously available to existing customers adding a new line.
The decision to restrict the deals comes as T-Mobile retires some legacy plans and migrates them to newer options. This change follows a rough couple of weeks for T-Mobile customers, with some legacy plans already being retired. The carrier's support pages state that the Keep & Switch and Family Freedom promos are 'open only to brand-new customer accounts' as of July 9.
The Keep & Switch deal allows customers to bring their existing phone over to T-Mobile, while the Family Freedom deal is tied to trading in their old phone and buying a new one from T-Mobile. Both deals were previously a useful option for customers joining a family member's T-Mobile plan from another carrier.
Sources
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