Philips to Replace Bricked Smart Lighting Hubs for Free
Philips Hue Bridge Pro devices were bricked after a software update, affecting fewer than 100 owners. The company is replacing affected devices free of charge, regardless of warranty status. A new update is rolling out to prevent similar issues. Owners will need to set up the new device from scratch.
Key points
- Philips Hue Bridge Pro devices were bricked after installing a software update in a specific scenario.
- The issue affected fewer than 100 owners, who will receive free replacements.
- A new update is rolling out to prevent similar issues in the future.
- Affected owners must set up the new device from scratch, which may be a lengthy process.
Philips has confirmed that a software update has caused some of its Hue Bridge Pro devices to stop working. The issue was reported by owners who installed the 2071353020 firmware update in a specific way, with automatic updates disabled and the update stored on the device for over 10 days. The company has stated that it will replace affected devices free of charge, regardless of warranty status.
A new update is rolling out to prevent similar issues in the future. However, owners who receive a replacement device will need to set up the new device from scratch, which can be a lengthy process considering the device's capabilities. The Bridge Pro can connect up to 150 lights and 50 accessories, as well as set up shortcuts and schedules.
Philips' decision to replace affected devices free of charge is a welcome gesture, especially considering the price hike for US customers. The company's prompt response to the issue has helped to alleviate concerns among owners and maintain trust in the product.
Sources
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