Microsoft Retires Teams Live Chat Feature
Microsoft is discontinuing its Teams Live chat widget approximately 18 months after its introduction, citing a shift in investment toward alternative engagement tools. New setups were blocked on August 6, with full retirement scheduled for October 5. Businesses utilizing the service are being directed to transition toward Dynamics 365 Contact Center and Copilot Studio AI tools instead.
Key points
- Microsoft, the major technology corporation, is shutting down its Teams Live chat feature across Microsoft 365 Business Basic, Standard, and Premium tiers.
- The tool allowed companies to embed website chat widgets routing visitor inquiries to support teams inside Microsoft Teams.
- New configurations were blocked on August 6, and the service will be fully retired on October 5 when messaging ceases.
- Microsoft advised affected organizations to migrate toward Dynamics 365 Contact Center with Live Chat and Copilot Studio's AI solutions.
Microsoft has announced the impending retirement of its Teams Live chat feature, ending a product that was introduced to the market roughly a year and a half ago. The functionality allowed businesses to embed communication widgets on external websites, directing visitor messages straight into Microsoft Teams channels for support staff handling.
According to the timeline provided, new setups for the feature were blocked on August 6, and the service will completely cease operations on October 5. After that date, customer messages will no longer reach Teams, and any remaining website widgets will be automatically hidden. Microsoft stated that existing historical customer data and internal channels will remain accessible, though all active conversations and escalations will be disabled.
In place of the retiring tool, the technology giant is redirecting commercial customers toward alternative platforms. Businesses seeking similar capabilities are being encouraged to adopt Dynamics 365 Contact Center with Live Chat, alongside Copilot Studio's contact center artificial intelligence utilities.
Sources
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