Revolut outage disrupts payments for millions of global users
Revolut, a digital-first bank with over 80 million customers, experienced a significant service disruption on Tuesday morning. The outage affected core functions including card payments, transfers, and ATM withdrawals. While the company assured users that funds and data remained safe, thousands of customers reported difficulties accessing their accounts. The incident highlights the operational risks associated with rapidly expanding neobank platforms serving international markets.
Key points
- Revolut, a digital-first financial institution serving more than 80 million customers globally, suffered a service disruption on Tuesday morning that impacted multiple core banking functions.
- The outage, which began shortly after 08:00 BST, caused over 1,500 user reports on Downdetector, with customers experiencing failures in card payments, money transfers, and ATM withdrawals.
- A Revolut spokesperson confirmed the disruption affected multiple services but assured customers that their money and data remained safe while engineers worked to resolve the issue.
- Social media reactions highlighted user frustration, particularly regarding the inability to access funds or reach customer support during the partial unavailability of the app.
- The incident underscores the challenges faced by neobanks in maintaining reliability as they scale to rival traditional banking institutions with a digital-first approach.
Revolut, the London-based digital bank, experienced a widespread service outage on Tuesday morning that disrupted access to several key financial features. The disruption, which the company described as affecting "multiple services," resulted in thousands of customers reporting issues with their applications. According to Downdetector, the platform outage monitor recorded more than 1,500 user reports shortly after 08:00 BST, indicating a significant spike in complaints during the morning peak hours.
The outage impacted essential banking functions, including card payments, internal transfers, and ATM withdrawals. The company’s status page indicated that these services were "partially unavailable," while customer support channels also experienced delays. In a statement to the BBC, a Revolut spokesperson confirmed the disruption and assured users that their funds and data were secure. The company noted that engineers had been working to fix the issue since it was first identified, apologizing for the inconvenience caused to affected customers.
Users on social media expressed frustration over the inability to access their funds or make payments, with some criticizing the company’s customer support responsiveness during the downtime. Revolut, which positions itself as a rival to traditional banks through a digital-first model, currently serves more than 80 million customers worldwide. This latest incident serves as a reminder of the operational complexities involved in maintaining robust infrastructure for large-scale neobank platforms.
Sources
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